Loading... Please wait...

Shipping & Returns

Returns:

Dictatek has a 30-day return policy for all new products purchased from original date of arrival with the following exceptions: SPECIALTY ORDERS, MEMORY CARDS, EQUIPMENT THAT INCLUDES SOFTWARE ARE NON-RETURNABLE FOR ANY REASON.  Also any other products (large copiers, printers, etc.) that require special shipping using freight lines unless authorized by Dictatek.

All merchandise sought to be returned must be pre-authorized for shipment. Do not return any merchandise without prior authorization or your package will be refused and returned at your expense.   You must obtain a Return Merchandise Authorization (RMA#) for all return merchandise before shipping back to Dictatek.  For authorization (RMA#), please call 504-461-4371. RMA's expire within 10 business days of being issued. All credit/debit card refunds are subject to a 5% restocking fee.

Do not ship any return/exchange merchandise in the original display carton only; the item must be returned in an appropriate shipping container or no refund will be issued. Any returned merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount for the promotional item will be charged. If an item which included free shipping is returned, shipping charges incurred by Dictatek will be charged. If the product was purchased using a credit-card the original shipping costs for the returned item which included free shipping will be billed to the customer’s credit card. Dictatek will not cover any cost of return shipping. All merchandise being returned for refund within return policy must: 1) Be in new resalable condition (free from scratches or any other type of damage). 2) Be complete with all original packaging, manuals, and accessories (all packaging, manuals, and accessories must also be in new resalable condition) and 3) Have a valid return merchandise authorization number on shipping label or packaging. Please do not tape or write anything on the original packaging. All returned merchandise is subject to inspection and rejection by Dictatek if it does not meet the mentioned requirements. All merchandise being returned for exchange within the return policy must meet same terms and conditions as merchandise returned for refund.                                                                                                  

Refunds:

ALL REFUNDS MAY TAKE UP TO 14 BUSINESS DAYS TO PROCESS. (SHIPPING CHARGES ARE NON-REFUNDABLE) All refunds are subject to evaluation and must include a copy of purchase receipt. Refunds will be issued to original purchaser only, for the value amount of the merchandise after any applicable credit/debit transaction fees or shipping charges. Dictatek is not liable for bank overdraft fees. All missing merchandise claims must be made within 10 days of delivery, thereafter no refund or replacement will be made.

Defective Merchandise/Exchanges:

Defective merchandise returned for replacement is subject to evaluation upon arrival to confirm that the merchandise is, in fact, defective. Dictatek shall make the determination as to whether the merchandise is defective, which determination shall be the sole and exclusive right of Dictatek. Exchange merchandise must be returned and received before replacement merchandise can be shipped. Defects discovered after 30 days from original date of purchase shall be no longer eligible for exchange by Dictatek and the purchaser is restricted to all remedies set forth in the applicable warranties, if any. Units returned for refund which are defective are subject to the 5% restocking fee. This fee can be avoided by having the defective item exchanged.

Technical Support:

Telephone support is only available to the original purchaser for the first 30 days unless a maintenance support agreement is purchased.  

Warranty Information:

Warranties on brand name products are covered by the manufactures.  Warranty periods and services vary from manufacturer to manufacturer and product to product.  Please contact the manufacturers directly for warranty details.

Cancellations/Signature Required Shipments/Refused Packages:

All order cancellations must be made by telephone, before the time of shipping. If a customer cancels an order after it has been placed, it is subject to a 5% restocking fee and shipping and return shipping fees if the package has already shipped. All orders over $200 will be shipped with delivery confirmation and a signature is required. If the purchaser refuses the delivery or the delivery is returned to Dictatek for any reason, the purchaser will be charged any and all undeliverable package fees incurred. If a purchaser places a duplicate order, the purchaser is responsible for all charges, shipping, restocking fees and return shipping fees. If the purchaser is not available to receive a delivery and the package is returned to Dictatek, purchaser is subject to all return shipping fees Dictatek incurs, plus re-shipment fees if the shipment is still desired. In addition, a 5% restocking fee will be charged for refunded packages and original shipping will not be returned. A delay in shipping by either Dictatek or the freight service does not nullify the 5% restocking fee or any refusal fees or return shipping fees if the item is returned to Dictatek for a refund. Dictatek will not ship to UPS stores or receiving stores.

Policy Statement Changes:

We reserve the right to change our Privacy Policy from time to time without prior notice.

Privacy Policy

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on our site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • etc.)

Information collected by Dictatek is used only for our business purposes. No information will be shared or sold to anyone!  Credit card numbers ARE NOT retained on our server.

The Way We Use Information

We use the information you provide about yourself when making an inquiry. We use this information to answer emails we receive and to notify you of updates on our products and services. We do not share this information with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 


Olympus Certified Reseller
Philips Certified Reseller

Your Sales, Service, and Supply Specialist

Our team offers the most comprehensive service needed for facilitating an efficient and effective office. We provide onsite service for the greater New Orleans, Northshore, and Baton Rouge areas.

LEARN MORE »

Dictation/Transcription, AV Systems, Computers, Copiers, Printers, Plotters, Fax Machines, Shredders, Typewriters, Maintenance Contracts, and more. In addition to providing superior service and maintenance, we stock most vendor supplies for your office equipment, including OEM and remanufactured toner cartridges.


DICTATEK
5000 W. Esplanade Ave.
Metairie, LA. 70006 Map It »

Office : (504)461-4371
Fax :
(504) 461-4379
Email :
dictatek@cox.net